General Terms and Conditions

for the online shop at the URL:

operated by

DIFLORA società agricola semplice s.s.
Via San Pio X 138 | 35015 Galliera Veneta PD
35015 Galliera Veneta (PD)
Phone number: +393519775461

1. Scope of Terms

These General Terms and Conditions (GTC) apply to all contracts concluded for the purchase of goods, services, or other items (hereinafter referred to as “Goods”) in the online shop at the above-mentioned URL in the version valid at the time of the contract’s conclusion. These GTC apply exclusively. Deviating terms and conditions of the customer shall not become part of the contract unless the supplier expressly agrees to them.

2. Conclusion of Contract

2.1 Invitation to Offer

The offers in the online shop represent a non-binding invitation by the supplier to the online shop visitor to submit an offer to purchase the goods offered in the shop.

2.2 Ordering Process

The goods are ordered via the online order form of the supplier. After selecting the desired product(s), entering all requested mandatory information, and completing all other mandatory steps of the order process, the selected goods can be ordered by pressing the order button at the bottom of the order page (order). By placing an order, the Customer makes a binding offer to enter into a contract for the purchase of the selected product(s). The contract is concluded when the Supplier accepts the Customer’s offer.

3. Right of Withdrawal for Consumers

Consumers generally have a right of withdrawal for contracts concluded away from business premises and for distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Details can be found in the cancellation policy, which is provided to each consumer at the latest immediately before the conclusion of the contract.

4. Payment, Default

4.1 Pricing and Payment

The prices listed in the online shop at the time of the order shall apply. All prices are inclusive of the statutory value added tax (VAT) and plus any shipping costs listed. The customer will be informed about the available payment options in the online shop of the supplier.

4.2 Payment Methods

If “SEPA Direct Debit” is agreed, payment is due immediately upon conclusion of the contract. Before the purchase price is debited, the Customer will be informed when the agreed purchase price will be debited (pre-notification). The direct debit will not be made before receipt of this pre-notification and not before the deadline stated in the pre-notification. If the direct debit fails due to insufficient funds in the account, the provision of incorrect bank details, or for other reasons for which the Customer is responsible, the Customer shall bear any chargeback fees incurred.

5. Retention of Title

The goods remain the property of the supplier until the purchase price has been paid in full.

6. Reservation of Delivery and Self-Delivery

6.1 Delivery Process

Unless otherwise agreed, delivery shall be made to the delivery address indicated by the customer within the delivery time indicated in the online shop. The applicable delivery times given in the online shop are approximate and may vary in the event of holidays, illness or unforeseen circumstances. We reserve the right to ship via express courier to the address provided by the clientat the time of purchase order, within a maximum of 15 days from the date of receipt of the purchase order confirmation email sent by Diflora società agricola semplice s.s. to the client.

7. Warranty

The provisions of the statutory liability for defects shall apply.

8. Liability

8.1 Unlimited Liability

The Supplier shall have unlimited liability:

  • for damage resulting from injury to life, body, or health which is based on an intentional or negligent breach of duty by the Supplier or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Supplier;
  • for damage which is based on an intentional or grossly negligent breach of duty or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Supplier;
  • on the basis of a guarantee promise, unless otherwise agreed;
  • on the basis of mandatory liability (e.g., under the Product Liability Act).

9. Data Protection

The Supplier shall treat the personal data of its customers confidentially and in accordance with the statutory data protection regulations. For further information, please refer to the Supplier’s privacy policy.

10. Final Provisions

10.1 Applicable Law

The law of the Federal Republic of Italy shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), provided that this choice of law does not result in a consumer with habitual residence in the EU being deprived of mandatory legal provisions of the law of his place of residence.

10.2 Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the Supplier’s registered office shall have jurisdiction, unless an exclusive place of jurisdiction is stipulated for the dispute. This also applies if the customer is not domiciled within the European Union. The registered office of our company is set out in the title of these Conditions.

10.3 Invalid Provisions

If any provision of this contract is invalid or unenforceable, this shall not affect the validity of the remaining provisions of this contract.

Information on Online Dispute Resolution / Consumer Dispute Resolution

The EU Commission provides an online dispute resolution platform on the Internet at the following link:

The Supplier is not willing or obliged to participate in any dispute resolution procedure before a consumer dispute resolution body.

Our email address can be found in the heading of these terms and conditions.